Päijät-Soten verkkosivu tabletti ja älypuhelinPäijät-Soten verkkosivu tabletti ja älypuhelin

Website for the Päijät-Häme Welfare Consortium

The social and healthcare reform is a significant effort for service providers and organizers, as well as for communications. Päijät-Häme Welfare Consortium (PHHKY) needed Advertising Kioski’s help to redesign their website according to the reform under the Päijät-Sote customer service brand.

A comprehensive, accessible, and sustainable website was implemented in two phases

PHHKY already had a website, but its structure and content were designed from an organizational perspective, making it difficult for Päijät-Häme residents to find services and contact information.

Päijät-Sote verkkosivut rautalankamalli ensimmäinen vaihe

First Phase: Immediate Solution

In the first phase, a quick solution was needed to present the consortium’s new visual identity and make information easier to find before the new site was fully developed. A portal-style site was created, compiling links to service descriptions and electronic services in a user-friendly manner. New content was produced selectively. We designed a flexible structure that allowed for significant content expansion without major changes.

Second Phase: Comprehensive Overhaul

In the second phase, we made the hospital and social and healthcare center content more user-friendly and accessible, integrating it into the Päijät-Sote site. Besides content writing, we created an accessible, interactive diagram suitable for describing service pathways with a wealth of information.

The Suomi.fi service database is connected to Päijät-Sote's website using the AdKioski add-on
The Suomi.fi service database is connected to Päijät-Sote's website using the AdKioski add-on

We also integrated the site with the national Suomi.fi Service Information Resource (PTV), allowing for centralized and up-to-date contact information. Contact details are entered into the PTV system and can be retrieved to the necessary locations on the site using an internal search.

Accessibility: Ensuring Usability and Clarity

A public service website must meet the AA-level accessibility requirements according to WCAG 2.1 criteria. Accessibility considerations include not only the page templates and content but also all linked files and forms. At the beginning of the second phase, we conducted a comprehensive accessibility audit of the Päijät-Sote site, documenting the results in an accessibility statement. This statement allows easy tracking of the site’s accessibility status and progress.

To improve operational reliability, we ensured the site’s technical compatibility with various client programs, such as assistive technologies. The site was tested with the NVDA screen reader, on different screen sizes, and devices. We confirmed that the site can be navigated and all functions can be used with just a keyboard, without a mouse or touch. All interactive elements are keyboard focusable, and all content is accessible via the keyboard. User interface components can also be operated by voice.

Päijät-Soten verkkosivujen etusivu läppärillä

In user interface design, we ensured sufficient color contrast and that functionality is not lost with 200% text enlargement. The site was designed to be responsive, functioning correctly on devices of various sizes. Content elements were designed to be clear, smoothly navigable, and accessible on both mobile devices and desktops. Accordion menus, which are collapsible, aid mobile users in particular.

Content Improvements

Content was arranged into clear units from the service user’s perspective. Headings were refined, and plain language with simple sentence structures was used in the text. Menu names, headings, and service descriptions were written using terms that users are likely to search for. This ensures that both users browsing the site and search engines can find the right content.

Ilkka Väyrynen

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Ilkka Väyrynen

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